1. 30-Day Money-Back Guarantee
We offer a comprehensive 30-day money-back guarantee for all DasAlgo premium subscriptions. If you're not completely satisfied with our trading platform, you can request a full refund within 30 days of your initial purchase.
2. Eligible Refund Conditions
Refunds are available under the following conditions:
Request made within 30 days of initial subscription purchase
Account is in good standing with no violations of terms
No excessive usage or abuse of the platform
Original payment method is still valid and accessible
3. Free Trial Period
Our 3-day free trial provides full access to all premium features at no cost. No refund is applicable for the free trial period as no payment is required.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at support@dasalgo.com
Include your account email and subscription details
Provide a brief reason for the refund request
Allow 2-3 business days for processing
5. Refund Processing Time
Once approved, refunds are processed as follows:
Credit card refunds: 3-5 business days
PayPal refunds: 2-3 business days
Bank transfers: 5-7 business days
Cryptocurrency: Not eligible for refunds
6. Partial Refunds
In exceptional circumstances, we may offer partial refunds based on:
Usage duration within the billing period
Platform downtime or technical issues
Service quality concerns validated by our team
7. Non-Refundable Services
The following services are non-refundable:
Personal trading coach sessions already completed
Custom indicator development work
Third-party integration fees
Account reactivation after suspension
8. Subscription Cancellation
You can cancel your subscription at any time through your account dashboard. Cancellation stops future billing but allows continued access until the end of the current billing period.
9. Chargeback Policy
If you initiate a chargeback through your bank or credit card company without first contacting us, your account will be immediately suspended. Please contact our support team first to resolve any payment disputes.
10. Contact for Refunds
For all refund requests and questions:
Email: support@dasalgo.com
Subject: "Refund Request - [Your Account Email]"
Response time: Within 24 hours
Trading is risky and many will lose money in connection with trading activities. All content on this site is not intended to, and should not be, construed as financial advice. Decisions to buy, sell, hold or trade in securities, commodities and other markets involve risk and are best made based on the advice of qualified financial professionals. Past performance does not guarantee future results.
Hypothetical or Simulated performance results have certain limitations. Unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, including, but not limited to, lack of liquidity. Simulated trading programs in general are also designed with the benefit of hindsight, and are based on historical information. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.
Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.
As a provider of technical analysis tools for charting platforms, we do not have access to the personal trading accounts or brokerage statements of our customers. As a result, we have no reason to believe our customers perform better or worse than traders as a whole based on any content or tool we provide.
Charts used on this site are by TradingView in which the majority of our tools are built on. TradingView is a registered trademark of TradingView, Inc. www.TradingView.com. TradingView has no affiliation with the owner, developer, or provider of the Services described herein.